Consulting
Agile Consulting helps your business work smarter and unlocks the full potential of your technology investments. We offer significant expertise in business process, applications and network infrastructure with a pragmatic approach based on practical experience.
Consulting services we offer include:
Contact Centre
We have the expertise to turn around or tune-up your contact centre, whether it involves process re-engineering, call flow analysis, contact centre metrics, or staff rostering,
Unified Communications
Whether you’re about to embark on, or are refining how you can use unified communications, we can assist you with defining your strategy, architecture and roll out.
Infrastructure
We can expertly analyse and assess your communications and converged network infrastructure network to make it more reliable, cost effective and secure.
How It Works
Recognising that every customer has unique needs, we offer a range of packaged consulting offers, or we can tailor an assignment to suit. Our staff identify your key business issues and desired outcomes before proposing the best approach to achieve what you want.
Our packaged consulting offers include:
Agile APPS Index
As a leading supplier of contact centre solutions, Agile found that many organisations with call or contact centres were not using a great deal of the functionality available to them, and were often not fully aware of the hard won practices that some of the best in the business have learned.
Agile has acquired the experience, tools and the know-how to help organisations with contact centres get a better return on the investment made in these technologies.
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IP Index Assessment
For organisations seeking to reap the benefits that VoIP has to offer, it is vital to first ascertain whether the network has sufficient bandwidth to deliver high-quality voice calls without adversely affecting existing data services. It is also essential to identify how many voice calls the network can safely support.
Furthermore, networks are always subject to change, and simply assuring that the network is correctly configured at the outset does not necessarily mean that these conditions will be maintained in the future. It is therefore important to be able to monitor and manage network performance on a regular basis, as part of Business-as-Usual situations.
Agile’s IP Index VoIP assessment and monitoring service embraces best-of-breed applications from leading suppliers, and enables these questions to be answered without the cost, or risk, of pilot deployments or a trial-and-error approach.
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Customer Services Snapshotz Audit
Snapshotz is a self evaluation tool for contact centres. Using a checklist containing over 550 variables covering 8 main functional areas Snapshotz provides a valuable insight to the current state of your contact centre.
After completing the Snapshotz evaluation Agile can assist you to interpret the results and identify your next steps.
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