Systems Integration
Agile Integration is a unique service that helps you find smarter ways to do business and realise greater returns on your existing IT investment. Agile Integration connects systems, so information is available when needed and minimises the costs associated with wholesale systems replacements.
We first determine how to make you more competitive, then design, develop and deliver an integrated information and communications system that will do just that.
Benefits
Competitive Advantage
We can help you develop solutions which let you offer unique services, tap into new markets and set you apart from your competitors.
Customer Value
Bring pro-active, personalised service to your customers, building loyalty, retention and value-added revenue.
More Profit
Maximise investment, lower costs to serve and significantly boost efficiencies, delivering real results to your bottom line.
Risk Mitigation
Using our proven methodology and experience ensures there are no unpleasant surprises.
How It Works
Agile offers a flexible, comprehensive portfolio of services that can be tailored to your unique needs.
Project Management
Agile Integration works with you to deliver integration projects to expected outcomes. Agile project managers are seasoned leaders who manage each project to completion and ensure the right people are engaged at the right time, with clear responsibilities and deliverables.
Agile’s Project Management service follows a phased project delivery approach with regular check points to monitor project health. Risk, change control and reporting methods ensure professional project delivery. The Agile Project Office monitors the health of each project and ensures compliance to project methodology.
Integration Consulting and Design
Agile’s integration team builds integration solutions that work. Starting with your business goals, our integration architects identify how to get the right information to the right people at the right time so you can achieve your business objectives while getting the most out of your existing IT investment. Integration Consulting and Design follows a robust three step design approach that ensures the technical solution meets your goals.
Step 1 - Business Investigation. Agile integration starts with understanding your current environment. Our integration architect will typically run a number of workshops and interviews with key business stakeholders to identify your customer’s objectives, pain points and requirements. We also investigate your infrastructure and key processes. On completion, we prepare a business requirements document summarising the outcomes of the investigation, expected business benefits and change impacts.
Step 2 - Functional Requirements. Here the integration architect develops a set of functional requirements which outline how the business needs will be addressed by the IT architecture. Functional requirements are included in the specifications document, which explains information flows, system integration, additional components, the investment required and an implementation roadmap.
Step 3 - Technical Requirements. The final step converts functional requirements to technical details and identifies how existing systems will be integrated. These technical requirements form the foundations for our software developers as they prepare integration code and conduct the required testing.
Software Customisation
The Agile Integration team turns the consulting and design process into reality. We know that each business is different and understand that off-the-shelf products will not meet every need. To meet your specific requirements and enhance functionality, Agile can create customised software modules. Agile software developers follow robust code development, testing and quality assurance practices ensuring that the final product meets your requirements and works first time.
Integration Support
Agile provides on-going support long after the successful delivery of your integrated solution.
Our 24 x 7 Network Operation Centre has one mission - to ensure our customers have hassle-free service with minimum disruption and down-time. Using the ITIL framework, service requests follow structured incident, problem, change, configuration and release management processes, all under agreed service levels.